Dallas-based Securus Technologies just released documentation from the Louisiana Public Service Commission proving that competitor Global Tel Link (GLS) has committed fraud and integrity breaches against its clients.
Securus has decided to release the PSC findings in weekly reports to the public. Company CEO Rick Smith says his company is putting GSL in the spotlight in an effort to clean up the industry. There has been many calls from a number of consumer groups and citizens demanding investigations into the malfeasance perpetrated by a number of providers in the industry.
Clients have reported such systematic wrongdoings as clock advancing to fraudulently produce more call time than the caller actually used, frequent double billing and add-on charges that were not authorized. “Clients want to know that they can rely on good service without having to worry about being ripped off,” said Smith.
Smith went on to say that GTL is giving the entire industry a bad name. The inmate telecom industy has already come under fire for gross overcharging. The FCC stepped in and put a rate cap on interstate and intrastate calls. “It was outrageous,” said one customer. “Some of the calls were costing upwards $15.”
Smith insists that everyone has to work above board and with integrity. He says that the weekly reports outlining bad behavior should scare them into doing the right thing.